Curse

B/P_Ranger · Aug 25, 2007, 04:18 PM // 16:18

May be fixed by game release. But unless someone is giving me a copy of GW:EN I wont be playing it.
I spent the money for the preview event from game stop ( I refused to purchase through the in game store but that is another thread ) to play GW:EN with my husband and friends.
I did report to tech support only to be told my drivers were not up to date. But thing is they ARE current. I did reinstall the drivers but locked up just as fast as before if not faster.
When I responded to the ticket that this was the case, and that my drivers are current, I am being met with no response...even a we are looking into it would be nice.
I also pointed them to this site and all the intel video threads.

I feel I am getting the typical tech support answer you get from ALL tech support, that is all on my end.

I call bs if I was able to play the other three chapters on my machine then I should be able to play this one...and improved graphics for GW:EN yeah ok.. where. Haven't seen any difference while watching my husband play.

Sun Fired Blank · Aug 25, 2007, 05:46 PM // 17:46

I'm a bit disheartened by the GW:EN preview event. My understand was that I had a "sneak peek" to an entirely functional game. Instead, it strikes me that GW:EN is a semi-functional nightmare of glitches that hardly qualifies as a closed beta in terms of hardware compatibility. I'm very frustrated that I wasted money, but I have a great deal of hope that A-Net can fix the problems before GW:EN is public.

moriz · Aug 25, 2007, 06:39 PM // 18:39

seems like almost all the problems has something to do with integrated graphics and their lack of support for shaders and T&L.

for those with 945/950/965 chipsets, you might want to download the very latest drivers from intel. i heard that they did a few software tweaks to make them capable of hardware shaders and T&L acceleration. there's a thread about this on this forum on the previous page i believe.

B/P_Ranger · Aug 25, 2007, 06:49 PM // 18:49

Maybe I wasn't clear. I have the most recent drivers from intel on my machine. I own a Dell and can only use dell drivers for my machine. I have tried to download direct from Intel.

So moving on, I compared the Dell updated drivers that are on my machine and they are the same drivers that are on Intel.

I HAVE THE CURRENT DRIVERS. I am not computer illiterate. I know my way around my machine inside and out.

I played through all three chapters of this game with no problems graphic wise ever until now.

Not meaning to be rude, but I am beyond frustrated at this point with GW Anet and NCSoft and yes it goes way beyond this problem.
This is the icing on the cake.

Quote:

Originally Posted by moriz

seems like almost all the problems has something to do with integrated graphics and their lack of support for shaders and T&L.

for those with 945/950/965 chipsets, you might want to download the very latest drivers from intel. i heard that they did a few software tweaks to make them capable of hardware shaders and T&L acceleration. there's a thread about this on this forum on the previous page i believe.

moriz · Aug 25, 2007, 07:07 PM // 19:07

if there's a fix for it, it will most likely be done in time for the official release. if not, well, the graphics requirement for GW games have been steadily climbing across all three campaigns. although it is highly unlikely, but GW:EN might just need a discrete graphics card to run. even the original GW was not intented to run on the earlier GMA series (900, 910, 915), and people had to come up with some clever driver tweaks to get it to run properly. you didn't post which exact GMA model you have. if you post that, maybe we can get a better picture of what's going on.

my geforce FX5500 PCI card can run the preview weekend quite well, if i ignore the 17fps average that i'm getting. if that piece of junk can run it, i see no problems why a GMA 950 can't. the GMA 950 is more advanced in terms of shader support. in all likelihood though, the problem probably IS on your end.

instead of trying the latest drivers, have you tried earlier drivers? try all the drivers from now to the ones from 2005. maybe one of them will be able to run it. failing that, try the latest DX9.... or do you have to download it from dell as well?

B/P_Ranger · Aug 25, 2007, 07:13 PM // 19:13

Find below my graphics report short form.
I also have the current version of DX9 as well, downloaded from the mircosoft site.
Only hardware drivers must be direct from dell
And as I said above, I did send this to to tech support.

Report Date: 08/25/2007
Report Time[hr:mm:ss]: 14:08:52
Driver Version: 6.14.10.4543
Operating System: Windows XP* Professional, Service Pack 2 (5.1.2600)
Default Language: English
DirectX* Version: 9.0
Physical Memory: 2038 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 224 MB
Graphics Memory in Use: 11 MB
Processor: x86
Processor Speed: 2992 MHZ
Vendor ID: 8086
Device ID: 2772
Device Revision: 02

* Accelerator Information *

Accelerator in Use: Intel(R) 82945G Express Chipset Family
Video BIOS: 1215
Current Graphics Mode: 1280 by 1024 True Color (60 Hz)

moriz · Aug 25, 2007, 07:56 PM // 19:56

the latest graphics driver for your intel GMA is 6.14.31.xxxx

i don't know if it's available from dell, but do try to get that version. it's the one that intel has seriously beefed up to make IGPs capable of running Farcry and Battlefield.

mojave mango juice · Aug 25, 2007, 07:58 PM // 19:58

Makes me wonder if it's even worth buying GW:EN if this keeps happening. It's frustrating that I paid to play the prerelease and am hit with this error. Like B/P Ranger, everything is up to date. I noticed that the "rubberband-limbs" glitch that happened when the GW:EN map was added in a month or so ago happened to the intel integrated cards people as well.

I'm glad to know I'm not alone on this, many of my guildies and allies have insisted that it was only me and that I need a new computer. I don't see why I would have to purchase a new PC when this one works fine, and has always ran GW fine.

Venomous Toxin · Aug 25, 2007, 09:23 PM // 21:23

Quote:

Originally Posted by moriz

if there's a fix for it, it will most likely be done in time for the official release. if not, well, the graphics requirement for GW games have been steadily climbing across all three campaigns.

The problem with that is that this isn't a new game. It's not even a new campaign. It's an expansion of an already existing game for loyal players. A lot of loyal players who can not even play it. Arenanet is shooting themselves in their own foot if they can't fix it. After all, this game was intended to pay their subscription-free bills by those very same loyal players.

moriz · Aug 25, 2007, 09:38 PM // 21:38

it's a fact that graphic requirements WERE climbing, and it most likely WILL climb with GW:EN. it is very likely that GW:EN will run on integrated chips once the actual game goes live. this kind of problem probably won't be fixed in time for the preview weekend.

and please do consider the driver version i posted (6.14.31.xxxx). that's the latest intel GMA driver and it has been proven to increase the performance of the GMAs substantially.

blackpawn · Aug 25, 2007, 09:56 PM // 21:56

It looks like the problem is due to a 2d texture being bound to a stage where a pixel shader expects a cubemap. The nVidia and ATI drivers are handling it gracefully but the Intel driver with the 915 and 945 is failing. This can definitely be fixed by release but does not look like there's a quick fix that can get out immediately since there are some content changes involved.

The good news is in every place I've seen the problem, switching to "low" shader quality does work around it. You can set low shader quality by going to graphics options (f11) then look under the Advanced section of the Graphics tab and there is "Shader Quality". Set to low and enjoy the event. For release you can crank back up to high.

B/P_Ranger · Aug 25, 2007, 09:56 PM // 21:56

I cant get that driver because its not on Dells site. Thanks for trying to help
Point is I could play the three chapters before this, now because of wasting 5 bucks for a pre order I cant play its screwed up the rest of the game for me..
And what will they do to compensate those of us who cant play the preview?
I doubt anything, now while to some of you 5 bucks isn't a big deal, its a very big deal to me.
/done

Quote:

Originally Posted by moriz

it's a fact that graphic requirements WERE climbing, and it most likely WILL climb with GW:EN. it is very likely that GW:EN will run on integrated chips once the actual game goes live. this kind of problem probably won't be fixed in time for the preview weekend.

and please do consider the driver version i posted (6.14.31.xxxx). that's the latest intel GMA driver and it has been proven to increase the performance of the GMAs substantially.

blackpawn · Aug 25, 2007, 10:00 PM // 22:00

B/P_Ranger have you tried setting low shader quality?

Venomous Toxin · Aug 25, 2007, 10:07 PM // 22:07

Quote:

Originally Posted by blackpawn

The nVidia and ATI drivers are handling it gracefully but the Intel driver with the 915 and 945 is failing.

It is crashing integrated Nvidia Geforce cards as well. I understand changing the graphics requirements for a different campaign or a sequel, but it's ridiculous for an expansion of an already existing game.

B/P_Ranger · Aug 25, 2007, 10:07 PM // 22:07

Quote:

Originally Posted by blackpawn

B/P_Ranger have you tried setting low shader quality?

yeah I did. It didn't solve the issue..

I do appreciate all the help you all have tried to provide I really do.
Maybe ncsoft should hire you guys to tech service.

As I am sure you can tell I am upset and dissappointed. And to know that my machine ran GW just fine before I put in a stupid key for a much hyped preview and a release that is honestly just a week away..this is a beta imho

A too early release killed me playing or ever wanting to play Tomb Raider again when they rushed the release of Angel of Darkness.

Unver Ferth · Aug 25, 2007, 10:48 PM // 22:48

Quote:

Originally Posted by moriz

the driver version i posted (6.14.31.xxxx). that's the latest intel GMA driver and it has been proven to increase the performance of the GMAs substantially.

Windows driver details report that as version 6.14.10.4859 with a date of 8/7/2007 (I updated to it when the trouble first started yesterday).

Blackpawn are you saying the graphics have changed in all three chapters due to the preview? While it's good that it should be fixed by GW:EN release date, that's a week away, and some people aren't able to play at all in any chapter.

moriz · Aug 25, 2007, 11:25 PM // 23:25

my mistake, the actual driver version is 6.14.10.4859, with a date of 8/10/2007. that's from the intel download site: http://downloadcenter.intel.com/filt...4&submit=Go%21

go for the second one in the list. the first one is a developer's version. give it a whirl if you can.

as for all chapters not working, that's probably not anet's fault. the new game engine additions are exclusive to GW:EN. nothing in the other three chapters are touched (at least i believe).

Tarja · Aug 25, 2007, 11:53 PM // 23:53

Quote:

Originally Posted by mojave mango juice

Makes me wonder if it's even worth buying GW:EN if this keeps happening. It's frustrating that I paid to play the prerelease and am hit with this error. Like B/P Ranger, everything is up to date. I noticed that the "rubberband-limbs" glitch that happened when the GW:EN map was added in a month or so ago happened to the intel integrated cards people as well.

I'm glad to know I'm not alone on this, many of my guildies and allies have insisted that it was only me and that I need a new computer. I don't see why I would have to purchase a new PC when this one works fine, and has always ran GW fine.

It was the same situation with my guild and I as well. I was the only one who was having these problems, and they insisted it was my computer, and not GW;EN. Luckily setting my shader to low worked and the only problem I have now is lag, which most people are probably experiencing.

Soja Aurion · Aug 25, 2007, 11:59 PM // 23:59

This happened to me, and I was livid because, like some others on this thread, I have played through the entirety of Guild Wars and its campaigns without a hitch. At least, not a hitch after I got the inventory freeze one taken care of.

Now this.

If it isn't a bug on ANet, I'll assume they have forsaken us with Intels and just not buy GW:EotN.

Quote:

Report Date: 08/25/2007
Report Time[hr:mm:ss]: 18:56:16
Driver Version: 6.14.10.4410
Operating System: Windows XP* Home Edition, Service Pack 2 (5.1.2600)
Default Language: English
DirectX* Version: 9.0
Physical Memory: 503 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 128 MB
Graphics Memory in Use: 10 MB
Processor: x86 family 6 Model 13 Stepping 8
Processor Speed: 1396 MHZ
Vendor ID: 8086
Device ID: 2592
Device Revision: 03

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
Video BIOS: 1219

There are my specs. 915GM/GMS, 910GML Express. Whoopee.

I've already tried every conceivable workaround, going so far as to actually force-install the unvalidated latest drivers on Intel's site for my Dell (Inspiron 6000 Notebook). It STILL doesn't work.

The problem hit me during cutscenes, dialogue prompts, and, most fumingly, the Skill Window. Gwen's mug is apparently too taxing on my system. Or horribly bugged.

Sigh. -_-

Venomous Toxin · Aug 26, 2007, 10:03 PM // 22:03

Intel integrated Intel Media Accelerator 915, Intel Intel Media Accelerator 910, Nvidia integrated GeForce 6100, and GeForce 6150 graphics cards are all affected. It's mostly with integrated graphics cards.